Ticket cancellations, refunds, exchanges and returns:
o You may cancel any booking submitted to Reglo Tickets for a ticket that has not yet been issued to you at any time prior to the date of the event to which such booking pertains.
o You may also cancel and return any issued ticket acquired through Reglo Tickets at any time prior to the scheduled date of the event to which it applies by handing in the ticket at any of our distributions outlets.
o You must provide us with the relevant booking number. Following receipt of your booking cancellation or returned tickets, we will refund you the face value paid for the relevant ticket (or, if a discounted ticket, then instead the discounted ticket price paid), provided that reasonable cancellation charges as determined by the Promoter may be charged and deducted from such refund. Unless otherwise stipulated by the Promoter and depending on the prevailing circumstances the following cancellation charges may apply:
o If the cancellation occurs more than 30 days prior to the event, a 15% cancellation fee will apply;
o If the cancellation occurs less than 30, but more than 7 days prior to the event, a 50% cancellation fee will apply;
o If the cancellation occurs less than 7 days prior to the event a 100% cancellation fee will apply;
o Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his/her death and/or hospitalisation, no cancellation fee will apply in respect of the cancellation of such person’s ticket.
o Reglo Tickets and/or a Promoter may refuse admission to events, alter the program or seating arrangements for events, or even postpone or cancel events in certain circumstances. In such case, the Promoter may offer a refund or exchange of tickets for which you may be required to follow certain procedures as determined by the Promoter. No refund will apply if you are refused admission to the event because you are younger than the minimum age for attendance specified by law or you otherwise fail to qualify for attendance. In order to receive any refund or an exchange that is offered, you will have to comply with the Promoter’s instructions and deadlines.
o Any refunds will be issued using the same method and card of payment that was used to purchase the ticket.